These General Terms of Sale govern the contractual relationship between you and Universal Guide in the event of the sale of products or services offered on the site. Any order placed constitutes acceptance without reservation of these CGV. These conditions prevail over any other document, unless otherwise agreed in writing. We reserve the right to modify these CGV at any time.
Identity
The site is edited by Universal Guide. The website address is https://universalguide.org/, and you can contact us via the contact form.
Products and services
The products and services offered for sale are, for the most part, digital products. We will strive to provide the most accurate descriptions possible. However, the photographs, texts, graphics, and information are not contractual and do not engage our responsibility in case of error or omission. We reserve the right to modify the list of available products at any time.
Prices
The prices of the products are indicated in euros, all taxes included, unless otherwise indicated. Shipping, order processing, and other fees are specified before the order is validated. We reserve the right to modify prices at any time, while guaranteeing the application of the price in effect at the time the customer validates their order. In the event of an obvious pricing error, we reserve the right to cancel the order.
Ordering process
To place an order, you must follow these steps: select a product, validate the shopping cart, enter the delivery and billing information. Once you have finished, select the payment method and confirm the order. The order is considered final after the payment is validated.
Order confirmation
You will then receive an email confirmation with a summary of the order. We reserve the right to refuse an order in case of a previous dispute or suspicion of fraud.
Payment
Payments are made online via the payment methods offered on the site. Transactions are secured by encryption protocols that comply with current standards. You guarantee that you have the necessary authorizations to use the chosen payment method. If your bank refuses the payment, the order is automatically canceled.
Shipping
The delivery areas specified on the website are the ones in which products are delivered.
Delivery times
Please note that delivery times are provided for reference only. We cannot be held responsible for delays due to the carrier or exceptional circumstances.
Reception
You are required to check the condition of the package upon receipt. If there is an issue, you must contact us within 48 hours.
Right of withdrawal
According to the current legislation, you have 14 days from the date of receipt of the product to exercise your right of withdrawal, without having to justify your decision. To exercise this right, you must inform us by email. The products must be returned in their original condition, unused and complete. Shipping costs are your responsibility, unless otherwise indicated. Refunds will be issued within 14 days of receiving the products.
Warranty
We are responsible for any defects in conformity of the goods, in accordance with the legal provisions.
Warranty against hidden defects
You can invoke the warranty against hidden defects that render the product unfit for its intended use.
Terms
In the event of a defective product, you must contact customer service and provide the necessary documentation, such as photos and a description of the problem.
Responsability
We are not responsible for any indirect damages resulting from the purchase of our products. Our liability is limited to the amount of the order. We cannot be held responsible for misuse of the product by the customer or non-compliance with the instructions.
Personal data
The information collected is necessary for processing orders and managing customer relations. According to the applicable regulations, you have the right to access, correct, and delete your personal data. Data is not transferred to third parties without consent, except in cases of legal obligation.
Intellectual Property
All elements of this website are protected by copyright law. Any reproduction, exploitation, or use without prior authorization is strictly prohibited.
Force majeure
We cannot be held responsible for the failure to fulfill our obligations due to an event of force majeure, such as a natural disaster, strike, war, pandemic, etc…
Disputes
These CGV are subject to French law. In the event of a dispute, an amicable solution will be sought first. If no agreement is reached, the competent courts will be those of France.
Customer Service
For any questions or complaints, please contact the customer service department via the contact form.
Acceptance of the conditions
By placing an order, you acknowledge that you have read and accept the terms and conditions without reservation.
Final Disposition
If a clause of these CGV is deemed invalid, the other provisions remain applicable. These CGV constitute the entire agreement between the customer and the seller.